FAQs: Straight answers

FAQs

Straight answers

About our company

Are you a local company?+

Yes. We're a locally owned moving company proudly serving the Kansas City area for decades. Our long-standing reputation is built on professionalism, reliability, and customer satisfaction.

Are you licensed and insured?+

Absolutely. We are fully licensed, bonded, and insured, including workers compensation coverage. Your belongings and property are protected throughout your move.

Do you use full-time movers?+

Yes. Our crews are made up of trained, background-checked employees, never temporary day labor. This ensures consistent service quality and professionalism on every move.

Moving services

Do you offer long-distance moving?+

Yes. We provide long-distance moving services nationwide. Contact us to discuss your specific destination and scheduling needs.

Do you provide packing services?+

We offer full service packing, partial packing, and room-specific packing. Whether you want us to pack everything or just fragile items, we can customize your service.

Can you move specialty items?+

Yes. We safely move pianos, safes, antiques, artwork, oversized furniture, and other delicate or heavy items, using specialized equipment and techniques.

Do you sell boxes and packing supplies?+

Yes. We offer high-quality moving boxes and supplies at competitive prices. Our team can help you choose the right materials for your move.

Moving day questions

What time will movers arrive?+

Full-day moves typically start in the morning. Shorter moves may be scheduled for morning or afternoon. We'll confirm your arrival window 1 to 2 days before your move.

Do I need to be present during the move?+

Yes. It's important that someone is available to answer questions and confirm item placement so everything goes smoothly.

How are my floors and home protected?+

We protect doorways, banisters, flooring, and high-traffic areas using professional protective materials to prevent damage during the move.

What happens if it rains or snows?+

We move in most weather conditions and take extra precautions to protect your belongings and property. If weather is severe and schedules allow, we can discuss rescheduling options.

Preparing for your move

Should appliances be disconnected?+

Yes. Water lines for washers should be disconnected prior to moving day. We can assist with certain preparations if arranged in advance.

Do TVs need to be removed from the wall?+

Yes. Wall-mounted TVs should be removed before movers arrive. If you need help with this, let us know ahead of time and we can arrange assistance.

Can clothing stay in dressers?+

Light clothing can usually remain in smaller dressers. Heavier or larger dressers may need to be emptied to reduce weight.

How should fragile items be packed?+

Glass items, mirrors, and artwork must be packed in proper protective cartons. We can provide packing services if requested beforehand.

Important policies

What items should I move myself?+

We recommend personally transporting valuables, jewelry, important documents, and firearms for safety and convenience.

What items can't be moved?+

For safety reasons, we cannot transport hazardous materials such as propane tanks or certain flammable items.

Why do boxes need to be sealed?+

Sealed boxes stack safely and protect contents during transport. Open boxes increase the risk of damage or lost items.

Furniture & equipment

Will you disassemble furniture?+

Yes. We can disassemble and reassemble furniture. Doing this yourself beforehand can reduce moving time and cost.

Do you move exercise equipment?+

Yes, but most exercise equipment must be disassembled first. Let us know ahead of time if you need assistance with this.

Payment & billing

How is pricing figured?+

Our pricing is on an hourly moving scale. Before your move, we will provide an estimate for discussion and agreement, ensuring there are no surprises.

When is payment due?+

Payment is due once your move is completed.

What payment methods do you accept?+

We accept cash, check, and major cards.

When does billing time start and stop?+

Time begins when the crew arrives and ends once everything is unloaded and placed where you want it.

Coverage & protection

How are my belongings protected?+

Items are covered under standard valuation coverage. Additional protection options are available if you'd like extra peace of mind. Just ask our team for details.

Ready to book your move?